Inspectors communication skills with the factory
Dialogue with senior inspector

        In recent days, the high temperature has continued, and the inspectors are still running around various factories under the scorching sun to do the final inspection and evaluation of the goods that will be shipped overseas. We know that as long as the inspector takes the order, no matter if it is cold or hot, no matter it is windy or rainy, he must arrive at the inspection location on time to complete his inspection task. The inspector represents the customer and goes to the factory to make the final check on the purchased goods. It also represents a third-party organization that conducts fair, professional and rigorous testing and evaluation of the products from an objective perspective.

How to better communicate with the factory, let the factory understand the benefits of pre-delivery inspection, and let the factory cooperate better is a required course for every professional inspector. Today, the test library invited Albert, a senior inspector with 20 years of experience in the electrical industry, to listen to how he communicated and cooperated with the factory.

QCANT-Professional third-party inspection company

Before inspection, communicate in detail and fully prepare

Q: What preparations do you usually do before inspection?

        Albert: Yes, after working as an inspector for so many years, I feel more and more that the full communication with the factory in the early stage can greatly improve the efficiency of the entire inspection process. After receiving the order, contact the factory by phone at least one day in advance to confirm whether the factory has samples, testing equipment, personnel cooperation, etc. The most fearful thing is to arrive at the factory and find that the goods are not completely ready, which not only delays the inspection of the goods, but also increases the cost of the factory.

The inspector should contact the factory at least one day in advance:

1. Confirm the time of arrival and the detailed address of the factory;

2. Confirm whether the goods are 100% produced and 80% packed for inspection;

3. Confirm whether there is a sample signed by the customer;

4. Confirm the necessary test equipment, such as electronic scales, gram weight instruments, needle detectors (textiles), high-voltage testers (electrical appliances), battery voltage testers (electrical appliances), etc., and refer to the test item requirements of the order for details;

5. Inform the relevant inspection steps, such as unpacking, packaging, etc., and ask the factory to prepare relevant personnel to cooperate.

During the inspection, the attitude is humble, neither humble nor arrogant, and effective communication

Q: Do you have any skills and methods for communicating with the factory during the on-site inspection process?

Albert: During the on-site inspection, there are many places that need the cooperation and help of the factory. In order to improve efficiency, sometimes workers need to cooperate with unpacking, handling, packing, etc. It is very important for the inspectors to grasp the communication atmosphere. Here are two common examples:

1. There are often factories that feel that the inspectors are here to pick faults and find problems. At this time, we must maintain an open-minded attitude and inform the factory that we are "coming to learn", and help customers and factories to inspect products together to avoid returns.

2. Sometimes the factory does not pay attention to the customer's order and does not cooperate with the unpacking inspection. It feels that the customer's order is small, and it is enough to do the inspection. At this time, our inspectors must not follow the wishes of the workers. Ignore the process, otherwise it will only affect the inspection progress and report quality. What we need to do is to communicate well with the workers and explain that every customer needs to be valued.

Of course, the most important thing is that inspectors must always remind themselves to strictly follow procedures and standards.

After inspection, seek truth from facts and be convinced

Q: After the inspection, is there anything I should pay attention to when confirming the defective product with the factory?

Albert: This is the most critical and difficult time. When we inspected the goods earlier, we will take pictures of the defects of each product, and at the same time, we will pick out the defective products, mark them well, and order the quantity. Although it is very important to communicate with the factory to keep an open mind and ask for advice, if defective products are found during the inspection process, we must point it out. Finally, when confirming the problem of defective products with the factory, if there is a different opinion with the factory on a certain defect, our inspectors should first pay attention to their tone of speech and attitude, never have language conflicts with the factory, and be good with the factory Analyze the problem and use professional knowledge to convince the factory. At the same time, you must be reasonable and inform the factory of the possible consequences of this defect. I believe that the factory can accept and improve in the end. In addition, if a batch problem is found during the inspection process and the problem is serious, it is recommended to communicate with the person in charge of the factory directly, which can avoid inaccurate expression of the problem caused by repeated communication, and can maximize the communication efficiency and solve it faster. question.

QCANT-Professional third-party inspection company

Advice to young inspectors: keep learning, take it seriously, be responsible to customers, be responsible to the company, and be responsible to yourself.

Q: Finally, let me ask Albert. Compared with ten or twenty years ago, is there any major difference in inspection now? Do you have any advice or advice for the young inspectors of the test library?

        Albert: The overall process of inspection is almost the same, but in recent years, it can be clearly felt that customers have stricter requirements for products, especially those who are e-commerce customers. Most of the time, full inspection is required and there are more detailed requirements. In the new era, everyone has higher requirements for product quality. In order to reduce returns, brand owners will naturally require the factory to control the quality before shipping. As an inspector, in addition to continuously learning the professional inspection knowledge of related product lines and keeping up with the updated content of the standards, the most important thing is to maintain a serious attitude, take every inspection work seriously, every defect photo, every An inspection report, responsible for the inspection, is responsible for the customer, responsible for the company's testing warehouse, and responsible for itself.

The inspector is the business card of the inspection company walking outside. After we inspect the goods, the company's reputation will get better and better; the company will get better and better, and our inspectors will continue to gain recognition and trust from the outside world. The development prospects will also get better and better.

In the midst of high temperature and heat, the inspection and warehouse inspectors must take extra precautions when going out to work to avoid high temperature and heat stroke. The following are the precautions for high temperature going out:

1. When engaging in outdoor activities, please bring heatstroke prevention medicines at any time, such as Rendan, cool oil, panacea, wind essential oil, mint tablets, etc.

2. In the high temperature climate, the diet should be light and refreshing. Drink more cool drinks, such as mung bean soup and lotus seed soup. It is not advisable to drink too much spicy and greasy food to avoid getting angry and feeling unwell.

3. Supplement water and salt in time. It is recommended to use boiled water, tea, and lemonade. If you sweat a lot, you can use some sports energy drinks, or add some salt (0.1% salt content) to boiled water and tea.

In the event of heatstroke, the patient should be lifted to a cool and ventilated place to lie down and rest, the head should be raised, and a cold towel should be applied to the patient's head and neck.

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